FAQs

If you need information about something and can't find it in our website, don't hesitate to contact us. We try to inform you as much as possible. 

If I have any food allergies, should I eat/drink your product?

Don't consume our products if you're allergic to any type of food.

What's the shelf life of your chamoy dips?

They have a shelf life of about 2 years. Expiration date is on the label.

How long does it take for you to ship my order?

We know you want your order ASAP so we ship your order the same or next business day.

Do you offer local pick up?

Yes, you may pick up locally in Pomona, CA. Please message us for the address.

How much is shipping? Is it free?

Shipping is weight-based. Shipping is free when your order total is at least $50.

Do you offer delivery?

Unfortunately, we don't.

How long does it take for my order to be delivered?

We ship your order the same or next business day and then takes 1-4 business days for your order to be delivered, depending on your location. (continental U.S.)

Why did I receive a tracking number but it shows no movement?

The shipping company may have a slight delay in updating the tracking. Please allow 24-48 hours for tracking to be updated. If there is still no tracking, please contact us.

May I return my order?

At Sapo's Miches, we highly believe in our product's quality and your satisfaction is our #1 priority. 

We accept returns within 30 days of the received date. Returned merchandise must be not opened with all original packaging. Return shipping cost is the responsibility of the customer.

What can I do if my package arrived damaged?

For any damaged or wrong items, please contact our friendly Sapo customer service team and we'll be glad to help. We respond within 24 hours and help you as quickly as possible. Make sure to include your name, order number, and pictures.

Can I use my Sapo points for wholesale orders?

Unfortunately, no, since you are already getting a great wholesale price and we can't discounted further.